Position Title: Aging Life Care Manager

Employment Status: Full-time and Part-time

Reports to: VP, Montcordia  

Agency Division: Montcordia

FLSA Status: Exempt

Pay Grade: 7                           

Montcordia Summary: Montcordia is a private pay, concierge level senior services program within an established nonprofit agency, Service Coordination, Inc. (SCI).  Montcordia was created for clients seeking a deeply vetted and highly trained team of professionals that take a long-term, holistic approach to care.  Montcordia provides exceptional Concierge Companion and Aging Life Care Management services that enable seniors to age at home in comfort, style, and with full dignity.

Position Summary: Aging Life Care Managers (ALCMs), also known as Geriatric Care Managers (GCMs), partner with older adults and their families to design solutions, provide supports, coordinate care, monitor personal care services, and manage other professional supports that enable optimal quality of life outcomes.  Care Managers perform comprehensive, holistic assessments that guide their development, execution, and monitoring of the person-centered comprehensive Care Plan.

Montcordia Team Member Expectations: All Montcordia team members are expected to: Ensure services provided follow the SCI's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to staff meetings and trainings; maintain compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Conduct comprehensive, holistic assessment of the older adult's current functioning, physical and mental status, social circumstances, environment, and overall well-being
• Develop, implement, and monitor a person-centered comprehensive Care Plan based on the comprehensive assessment and the person's strengths, goals, and needs
• Enhance quality of life of people supported by recommending and arranging meaningful social, spiritual and cultural activities
• Identify and coordinate community resources
• Schedule, transport and accompany people supported to medical appointments as a support and advocate
• Liaise with medical providers, home care agencies, and other professionals involved in the person's care as well as family caregivers, including those who live at a distance
• Family caregiver coaching and education
• Visit people supported as outlined in their Care Plan to ensure their well-being and monitor Care Plan implementation
• Screen, arrange and monitor in-home and other services as needed
• Crisis prevention and support through on-call rotation, requiring potential in-person visits
• Ongoing advocacy and problem solving
• Promotes psychosocial wellbeing and self-determination.
• Coordinate care transitions
• Review financial, legal, social, and/or medical issues and make appropriate referrals
• Maintain accurate up-to-date files for each person served and maintain other files as necessary, including electronic files/data entry
• Ensure accurate and timely documentation, including billable hours  
• Adhere to departmental goals, objectives, standards of performance, and policies and procedures
• Mentor team members to ensure professional development, leadership growth, and succession planning

Other Responsibilities:

• Build referral streams to grow Montcordia through community outreach and marketing support 
• Provide professional coverage as needed, including answering inquiries for service and crisis response
• Recommend and engage in projects designed to empower people or to expand or improve the service delivery system
• Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development
• Complete other duties as required

Supervisory Duties:

• This position does not have any supervisory responsibilities.

Education Required:

• Master's degree in field related to care management preferred, including gerontology, counseling, human services, nursing, psychology, rehabilitation, public health, sociology, social work, occupational therapy, physical therapy, and recreational therapy.
• Baccalaureate degree in Nursing (BSN) or field related to care management may be considered.

Additional Requirements:

• Two years of full-time post-degree supervised experience in geriatric care or case management, including assessment and identification of person's strengths, needs, concerns, and preferences, establishing goals and Care Plan, implementing the Care Plan, and managing and monitoring the ongoing provision of and need for care
• Availability to work a flexible schedule, including evenings and weekends, to meet clients' needs
• Participate in evening and weekend on-call rotations, which may occasionally require clients in their homes or the hospital
• Pass a criminal background check, TB screening, and physical (recertify as specified by examining physician).  Required vaccinations include COVID, COVID booster, Hepatitis B, Influenza (annually), MMR, Varicella (chickenpox), and Tdap (tetanus, diphtheria, pertussis; including 10 year boosters)
• Aging Life Care Managers are expected to become a member of the Aging Life Care Association (ALCA) and obtain any one of the following ALCA approved certifications within the first 18 months of employment.  Certification must remain active throughout course of employment 
  • Care Manager Certified (CMC) from the National Academy of Certified Care Managers (NACCM)
  • Certified Case Manager (CCM) from the Commission for Case Manager Certification (CCMC)
  • Certified Advanced Social Work Case Manager (C-ASWCM) from the National Association of Social Workers (NASW)
  • Certified Social Work Case Manager (C-SWCM) from the National Association of Social Workers (NASW)
• Have a reliable automobile, auto insurance and a valid driver's license with a good driving record.  Requires transporting clients in applicant's personal vehicle to various appointments. 
• Experience with support individuals through the aging process 
• Self-starter 
• Work approach fosters teamwork and collaboration 
• The keen ability to demonstration excellent communication and relationship management 
• Exhibits professionalism, ethics, credibility at all times
• Proficiency in Microsoft Office; ability to learn new technology  

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations.  Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Customer Focus: Thinks of the people we support first and foremost; dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Listening : Practices attentive and active listening. Forward-thinking to proactively prioritize and anticipate steps and contingencies when addressing tasks.
• Patience: Tolerant of people and processes, makes an effort to listen and understand the people and the data before making judgements or taking action. Follows established process.
• Conflict Management: Reads situations quickly and without bias, can find common ground and inspire cooperation, solution-oriented.
• Written Communications: Able to write clearly and succinctly in a variety of communication settings and styles.
• Process Management: Skilled at determining the steps necessary to get things done. Understands how to separate and combine tasks into an efficient workflow. Can identify opportunities for synergy where others cannot. Knows how to organize people/activities
• Integrity and Trust: Follows through with assigned tasks, goals and responsibilities, maintains confidentiality, utilizes company resources effectively, reliably follows through on commitments made to others.
• Time Management: Uses time effectively and efficiently.  Identifies and establishes priorities based on business needs by prioritizing conflicting needs and handling all matters expeditiously, proactively and following through to successful completion.
• Ethics and Values: Adheres to organization's set of core values and beliefs and acts in line with those values.

Physical Demands: Generally, presents standard office environment.  Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment.  May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.  Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

May require occasionally lifting and/or move up to 50 pounds while supporting clients. 

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  This job description is subject to change at any time.

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

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