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Posted by on 11/24/2020 in Senior Housing
Community Outreach Manager

Community Outreach Manager

Tribute at Black Hill / Cadence Living
312 Baltusrol Dr, Germantown, MD 20874, USA

Employment Type
Start Date

At Cadence Living, we are all part of the same symphony.  Our goal is to create positive and joyful experiences for our residents and their families.  Just like musical notes on a sheet, every day is different at a Cadence Living community.  We are looking for team members that are positive, collaborative, show leadership, are respectful and overflowing with integrity, care and hard work.  We offer competitive wages, benefits, training and the opportunity for growth.  We encourage you to apply and become part of our family today!

Job Summary

If you are passionate about your work and driven by the desire to create a life full of purpose for our residents, a Cadence Living community may be the place for you.  We have a current opening for a Community Outreach Manager.

The Community Relations Coordinator is responsible for managing the community outreach to grow revenue and maintain established occupancy goals. 

Specific core responsibilities include strategic and long-range planning, identifying appropriate professional, non-paid referral sources and establish referral relationships to generate qualified referrals, and others task necessary to meet overall marketing and sales objectives to meet or exceed occupancy goals.


 Become part of our family and find your Cadence.


 Participate in outreach events, networking meetings, and other community functions.

  • Become active in social an affairs within the local community.
  • Represent the community and company to governmental agencies, professional organizations, community groups and other appropriate public audiences.
  • Handle all inbound telephone, walk-in and mail inquiries including completing the inquiry information form, entering inquiry information into the sales & marketing database and follow-up correspondence.
  • Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process.
  • Give community tours and provide marketing information in accordance with the marketing process.
  • Follow-up with all qualified inquiries in a timely manner.
  • Respond appropriately to all inquiries about the community.
  • Assist the Community Relations Director in implementing plans to acquire leads, manage leads and increase census.
  • Serve as a liaison for residents and family members new to the community.
  • Assist, as requested, with the preparation of all required sales reports and sales activity boards.





  • 3-5 years' experience in retirement housing, hospitality or health care marketing and/or sales.
  • Success in achieving sales goals and quotas.
  • Knowledge of various computer systems, particularly Excel and Word.
  • High degree of accuracy in all assignments; ability to manage time effectively, work with numerous interruptions, strength in initiative, good judgment.
  • Employs professional ethics; has a pleasant manner, good communication skills and the ability to motivate.
  • Ability to work in stressful environment and to work evenings and/or weekend

312 Baltusrol Dr, Germantown, MD 20874, USA

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