Posted by Carol Cohen Wolfe on 08/07/2020 in Senior Housing
Director of Resident Services

Director of Resident Services

Homecrest House

Employment Type
Full-Time

This position involves a broad mix of management and resident service duties, with a focus on supporting building operations and services for a 277 unit affordable residential community for seniors and qualifying disabled adults.

The position serves as a primary contact between resident services department management, residents and their families, and community resources. The Director of Resident Services must be able to work cooperatively and effectively with all of the above contacts as well as Federal, State, County, and other program officials as designated by the Executive Director.

Key Responsibilities  At this time, we are seeking a Director of Resident Care to lead our resident service departments.

Responsibilities

  • Overall management of Resident Services Departments, responsible for ensuring the highest quality of services are being provided and instituting corrective measures for quality improvement.                                                                                                                
  • Ensures resident services and care interventions meet the personal, physical, cognitive and emotional needs of residents, as well as maximizing resident’s well-being, safety, independence, opportunity for socialization, and access to community-based resources.
  • Adjust/update scope of services offered to meet changing resident needs.
  • Direct oversight of service departments, including management of staff and programs.  Involvement in interviewing, hiring and, when necessary, terminating resident services line staff; Responsible for direct hiring and overall supervision of service department managers/directors, including contractors.
  • Ensuring compliance with community and State regulations.
  • Assist in creating Service Department Budgets, and monitoring the use of budgeted resources.
  • Coordinates admissions with marketing and property management to maintain full building occupancy, which may include assisting applicants with certification or residents with recertification process in determining eligibility for Federal, State, and County financial assistance.

Participates in evaluating and assessing prospective and current resident's eligibility for independent and supportive housing programs. 

  • Serve as liaison between operations and residents, specifically, coordinating contracted services in the building, scheduling major events, and managing changes in services, policies or practices.
  • Coordinates and conducts routine building inspections for the purpose of move-ins, move-outs, housekeeping, extermination, rehab, etc. 
  • Trains staff to provide efficient and courteous customer service.
  • Maintains Resident and Community Relations:
  1. Provides for orientation of new residents to their homes, services, and the community. 
  2. Coordinates local community based services with residents and families, such as counseling and case management, emergency and health care service, transportation, etc.
  • Oversees implementation of comprehensive food services, resident services, housekeeping/custodial services and activities, as well as the supportive services provided at Edwards.  
  • Practices safety procedures and complies with established reporting of accidents and injuries.
  • Perform other duties as assigned.

Dir. or Res. Services

Qualifications

  • Four year college degree in human service field preferred.
  • Two years of experience in geriatric services, preferably with background in senior residential housing or assisted living environment.
  • Demonstrated experience in multifamily affordable housing management preferred. 
  • Two years of experience in a position with management and leadership responsibilities.
  • Exposure to health care environment, with pertinent health care certification/licensure, preferred.
  • Computer literate, skilled in use of Microsoft office and able to learn new programs, as needed.
  • Ability to effectively communicate verbally, in writing or with electronic equipment in English to make self understood by residents, coworkers, families, and the public.
  • Able to move freely throughout property, its apartments and grounds.
  • Able to sit for prolonged periods of time, and can push, pull, bend, lift and carry files and other office supplies up to 20 pounds in weight.  Able to prioritize, focus on and accomplish designated tasks despite frequent interruptions and competing demands.

Apply at https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=22911&clientkey=A3F9609B35BAA5B8980E18B5DAAEE951 

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