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Posted by Goodwin House - Alexandria on 09/18/2023 in Senior Housing
Move-In Coordinator

Move-In Coordinator

Goodwin Living
5000 Fairbanks Ave, Alexandria, VA 22311, USA

Employment Type

Celebrated as the #1 Top Workplace in the D.C. region for 2023 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries!

Why Our Team Members Vote Us #1

Goodwin Living ranks #1 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 

Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 

Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 


About the Position

The Move-In Coordinator (MIC) is an essential member of the Goodwin House Alexandria team, orchestrating the new resident admission and move-in experience from the initial pre-residency medical assessment to their transition into residential life. By collaborating with various departments and liaising with external partners, the MIC ensures that every resident's first impression of Goodwin House is nothing short of exceptional. 

Key Responsibilities 

  • Initial Point of Contact: Serve as the primary touchpoint for reservists, addressing their questions and concerns related to the admission and move-in process, and ensuring they have all the necessary Admission and Move-In Packet content. 

  • Apartment Transition Specialist: Work in tandem with various departments to ensure apartment readiness, from facilitating finish selections to ensuring a seamless move, whether it's into residential living or assisted living. 

  • Vendor and Data Coordinator: Align with outside vendors, from move managers to furniture deliveries, and maintain precise occupancy reports through platforms like Salesforce. 

  • Medical Assessment Manager: Assemble, distribute, and process Medical Packets, scheduling all necessary pre-admission medical assessments for prospective residents. 

  • Event Collaborator: Contribute significantly to Sales and Marketing events, liaising with multiple teams to ensure smooth event planning and execution. 


Job Requirements

  • Strong time management and organizational skills, and the ability to balance priorities in a fast-paced sales environment.
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and ability to form connections and elicit trust from older adults and their support networks; experience working with older adults preferred.
  • Advanced proficiency in Microsoft Office Suite (Excel, Teams, SharePoint, Outlook, etc.) or ability to self-teach and quickly master.
  • Experience with database management (e.g., Salesforce or equivalent).
  • Minimum of three years’ experience in a professional setting.
  • Customer service mindset with ability to interface and communicate with colleagues across departments and levels of leadership, residents, visitors, and public.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

  • Paid Time Off
  • Health/Dental/Vision/Disability Insurance
  • DailyPay: Work and get paid the same day!
  • Tuition Assistance for Career Development
  • Financial assistance with U.S. Citizenship application or DACA Renewal
  • Tutoring for ESL, Citizenship Test & GED
  • Staff Emergency Grants
  • Referral Program: Earn up to $3,000 for referring friends and family!
  • Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #1 in 2023!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

5000 Fairbanks Ave, Alexandria, VA 22311, USA

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