Posted by Dwell Assured on 04/29/2021 in Aging in Place
Support Specialist/Case Manager

Support Specialist/Case Manager

Dwell Assured
Maryland ( State Wide)

Compensation
$60,000- $65,000 +
Employment Type
Full-Time
Start Date
05/10/2021

DwellAssured is the 1ST company of its kind!  Be a part of the excitement!  Dwell Assured will give older adults and their loved ones a complete plan for aging in place. We provide a comprehensive, unbiased guidance with only one goal in mind: to help older adults flourish in the place they call home.

Make a real impact! 

The Support Specialist/Case Manager will be an integral part of the client team.   In this role, you will maintain a positive partnership with Dwell Assured RN Assessors and clients. As a trusted advisor, you will use your expertise to manage client accounts and facilitate the execution of the client’s aging in place plan.  You will also monitor the quality of the client experience with Dwell Assured Service Providers.

THE RESPONSIBILITIES:

  • Conduct follow up calls with the clients to reinforce the partnership that exist between clients, Support Specialists, and the RN Assessors
  • Build a trusting relationship by establishing a friendly and reassuring rapport with clients
  • Push forward in the implementation of the aging in place plan
  • Manage client profiles (Ex. personal status changes, identify new requirements)
  • Determine if the most recent client service provider requests have been performed
  • Perform quality control evaluations with Service Providers
  • Schedule the next three highest priority service requirements
  • Schedule client assessments with Assessors
  • Manage Client Assessment Direct Mail

 Join our growing team! 

 THE REQUIREMENTS:

  • Bachelor’s degree required, MSW or LCSW a plus, not required
  • 3 years minimum experience working with geriatric case management 
  • Able to relate to and work with the elderly
  • High personal drive and energy 
  • Good social skills and enjoy client contact
  • Must possess excellent assessment, oral, and written communication skills
  • Strong organizational skills with the ability to handle growing case loads
  • Must have the ability to work independently and exercise good judgment
  • Must have the ability to meet deadlines
  • Must have strong computer skills (Word & Excel)


Apply today!!

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.







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