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Pennsylvania Relay & Captioned Telephone Relay Service


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More About Pennsylvania Relay & Captioned Telephone Relay Service

Hamilton Relay provides telecommunications relay services for Pennsylvania including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel®.

When you connect with Pennsylvania Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.

How To Connect – Dial 711

Dial 711 to use Hamilton Relay in Pennsylvania or call one of the toll-free numbers below:

If you are traveling out of State or you are in a State that is not served by Hamilton Relay, you can place interstate calls by calling:

Hamilton Relay offers a variety of service options. To learn more about a specific service, click on the associated link below.

TTY (Text Telephone)

TTY (Text Telephone)

The most common way to connect to relay – allowing a person who is deaf or hard of hearing to type their messages and read the other person’s responses.

A TTY (or text telephone) device includes a keyboard for typing and a screen for reading the other person’s responses which are typed by the Communication Assistant (CA) facilitating the relay call.

VCO (Voice Carry Over)

VCO (Voice Carry Over)

Voice Carry Over (VCO) is an effective service for people who have hearing loss and use their voice on the phone. VCO users speak directly to the person being called and, through specialized equipment, read what is spoken by the other party.

HCO (Hearing Carry Over)

HCO (Hearing Carry Over)

Hearing Carry Over (HCO) is especially useful for people who can hear but who regularly or occasionally have difficulty speaking over the phone. HCO users listen directly to the person called and, through specialized equipment, type their responses to the other party.

DBS (DeafBlind Service)

DBS (DeafBlind Service)

Deaf-Blind Service (DBS) allows people with combined hearing and vision loss to place and receive telephone calls. DBS users type their messages and read the other person’s responses, typed by the Communication Assistant (CA), on a braille display.

STS (Speech-to-Speech)

STS (Speech-to-Speech)

Speech-to-Speech (STS) is especially useful for people who have difficulty speaking or being understood on the telephone. STS involves specially trained Communication Assistants (CA) who are familiar with the speech patterns of a wide variety of individuals who have difficulty being understood.

CapTel® (Captioned Telephone)

CapTel® (Captioned Telephone)

Captioned Telephone (CapTel) is useful for individuals who have some amount of hearing loss, making it difficult to understand what is being said over the phone. With CapTel, users speak directly to the other party and listen while reading captions of what’s said to them. Captions appear on the bright, built-in display screen of the uniquely designed CapTel phone, just moments after the other party has spoken.

Voice

Voice

Hamilton Relay allows standard phone users to communicate with individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking and who may use a TTY, TeleBraille or other assistive telecommunications device.

When you place a call through Hamilton Relay, your side of the conversation is typed by the Communication Assistant (CA) and “relayed” to the person you are calling. The CA then voices typed responses from that person for you to hear. It’s a simple, easy and effective way to communicate with family, friends and business people who are important to you.

Spanish Relay

Spanish Relay

Spanish Relay is available for all of the calling options offered in your state. Spanish and English translations are available in select states. Contact Customer Care to find out if your state offers translation services.

Pennsylvania residents may be eligible to receive telecommunications equipment at no charge through the state’s Telecommunications Device Distribution Program (TDDP), which provides specialized equipment to individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking, or who have other visual, physical or intellectual disabilities. To learn more about the program, or to apply for free equipment, contact:

Telecommunication Device Distribution Program

Institute on Disabilities

1755 N. 13th Street

Student Center, Room 411S

Philadelphia, PA 19122

Voice: 800-204-7428 (press 2 for TDDP)

TTY: 866-268-0579

Fax: 215-204-6336

Email:techowl@temple.edu

Website:techowlpa.org/tddp/

For more information about the Pennsylvania TDDP or to download an application form, please visit https://techowlpa.org/service/tddp/

Order a CapTel® Phone Directly

Learn about all your equipment options at:
http://www.weitbrecht.com/captel-pennsylvania.html

Hamilton CapTel Phone, Model 2400i

Hamilton CapTel 2400i

With a contemporary design in every respect, the Hamilton CapTel 2400i offers touch-screen navigation for on-screen menus, easy access to Customer Care, speaker phone capability and Bluetooth connectivity.

Order Your Hamilton CapTel 2400i Today!

Hamilton CapTel Phone, Model 840i

Hamilton CapTel 840i

The Hamilton CapTel 840i offers the size and feel of a traditional home phone with conventional buttons for navigating on-screen menus, contacting Customer Care, initiating speed dial and adjusting the tone and volume.

Order Your Hamilton CapTel 840i Today!


Both the Hamilton CapTel 840i and the Hamilton CapTel 2400i are available for $75 (including shipping and a 30-day money back guarantee). So if you or someone you care about just can’t hear on the phone, see the difference one phone call can make with Hamilton CapTel.

Learn More About CapTel Phones

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