Posted by Positive Aging SourceBook on 10/22/2020

A COVID-19 Crisis Playbook


We have never experienced a crisis with the spread and impact we have seen from COVID-19. This novel coronavirus has revealed that the world did not have a fully developed playbook for such an event. An interactive discussion led by Dr. Margaret Gloria, Medical Director, and Lindsay Hutter, Chief Strategy & Marketing Officer, of Goodwin House Incorporated. (GHI is a senior living and health care services organization based on Northern Virginia) We will learn how Goodwin House created a playbook based on their front-line experience during the pandemic and has gone public with it so other organizations can adapt it and safely resume operations. Since its release, the playbook has been adopted by other senior living organizations, schools, churches, trade associations and more. 

Click here for the playbook

Chat Transcript

12:02:24     From  Ellen Pincus : Hello from Ellen Pincus with Cavalier Home Health. We are a 5⭐️Skilled agency in VA According to CMS and Top 3 in VA. 703-477-6252 epincus@cavalierhomehealth.com

12:05:34     From  Olive Freeman : Hello everyone: From Olive Freeman, Senior Care Management Advocate 

12:06:57     From  Brad Norris   to   All panelists : Greetings from the Fall Foliage Capital of the World Central PA!! Brad Norris, LNHA, ACC, CCSI bjnorris@hmwd.org

12:07:38     From  Terry Gross : Hi there from Terry Gross at Arden Courts of Annandale. We are an assisted living community that specializes in memory care and dementia. If you or anyone you know has a need for memory care, please contact me at (703) 256-0882 or (571) 999-2004 or terry.gross@hcr-manorcare.com.

12:08:12     From  Markita Brown : Hello Everyone! Markita Brown, MSW

Outreach Coordinator

Insight Memory Care Center

3953 Pender Drive | Suite 100 | Fairfax, VA 22030

703-204-4664 (main) insightMCC.org  

markita.brown@insightmcc.org (email)

12:08:34     From  Mary Willson : Hi there! Mary Ellen Willson here from Visiting Angels/Gaithersburg. We provide in home care for older adults who wish to age in place.

12:08:46     From  Mary Willson : I can be reached at 301-355-6578

12:08:52     From  steve gurney : Good Afternoon, Anita Irvin Executive Director Insight Memory Care Center. anita.irvin@Insightmcc.org

12:09:47     From  Catherine Narro : Hello From Catherine Narro with SenCura Home Care. Providing Care in Northern Virginia. Catherine@sencura.com 703.880.2547

12:10:01     From  Barbara Sullivan : Kudos to Steve Gurney!  He just facilitated our three week conference with over 600 attendees! A huge success!  Thank you Steve for your amazing work.  You are more than just the wizard behind the curtain!  Barbara Hughes Sullivan, National Director, Village to Village Network  www.vtvnetwork.org

12:10:34     From  Juanita Ross : Hello. Juanita Ross, Case Manager for Services for Older Refugees, Catholic Charities, MRS

12:10:54     From  Donna Gayles : Greetings to all! Donna Gayles Patient Advocate from Capital Caring Health. Always happy to be here and willing to serve. dgayles@capitalcaring.org 703-213-7964

12:11:35     From  Ada Horsfall Lifematters   to   All panelists : @Barbara Sullivan...wow!!!! Great job Steve!

12:14:27     From  Ada Horsfall Lifematters   to   All panelists : Ada Horsfall Director of Care Management and Friendly Visitor services at Lifematters. Lifematters is a private duty homecare company serving MD, DC & VA for over 16 years.                                                         301-452-2071 ahorsfall@lifemattersusa.com

12:15:53     From  Jennifer Late   to   All panelists : Hello from Jennifer Late,

Digital Marketing Strategist, Lifecare Affordability Plan, jlate@seia.com, 

https://lifecareaffordability.com/

12:17:15     From  Mary Ellen Knecht : Good afternoon GH and all. Such good info. Senior commuities are really in the crosshairs of this pandemic. Sorry for your loss of two residents but it sounds as if you saved many, by comparison. Mary Ellen meknecht@medteam.com 703-332-9387

12:21:10     From  Terry Gross : What is the difference between Goodwin House at Home and Goodwin House Home Health?

12:22:29     From  Jennifer Brown : Hi!  Jennifer Brown - Community Relations Manager - Seabury Resources for Aging - jmbrown@seaburyresources.org -  We are hiring Care Managers - please contact me!

12:22:38     From  steve gurney : www.goodwinhouse.org

12:26:47     From  Gail Hubberman : Hi All, Gail Hubberman with MarketPro Homebuyers. Our company assist seniors who are transition into any level of senior living by purchasing their home on their timeline and handling packing moving and final clean out. ghubberman@marketprohomes.com. Thank you all for your devotion to our seniors, especially during this difficult time.

12:27:21     From  steve gurney : https://www.goodwinhouse.org/blog/pay-it-forward-goodwin-house-shares-its-covid-19-playbook/

12:29:59     From  Roslyn Cooley Prayer   to   All panelists : Gathering safely with families over the holidays would be a GREAT subject matter to discuss.

12:34:19     From  Brad Norris   to   All panelists : Can Dr. Gloria speak on cohorting residents in a SNF during a COVID-19 outbreak?

12:38:57     From  Brad Norris   to   All panelists : Yes, thanks.

12:40:04     From  Brad Norris   to   All panelists : We were all a little stunned by the number of room moves as we move folks into and out of the red/yellow zones.

12:40:23     From  Terry Gross : you can't hear me!

12:41:07     From  Terry Gross : I am on. Do you have me muted because I don't have me muted.

12:41:58     From  Ada Horsfall Lifematters   to   All panelists : Lifematters provides COVID testing and distribution of PPEs as well. Thank you for this enlightening presentation.

12:42:35     From  Terry Gross : I'll type my question....If your residents go outside the community, is it true that they have to self quarantine for 14 days when they come home?

12:42:51     From  Terry Gross : Even if they have only gone out for an hour or two?

12:44:38     From  steve gurney : Lifematters provides COVID testing and distribution of PPEs as well. Thank you for this enlightening presentation.

12:46:25     From  steve gurney : lhutter@goodwinhouse.org

12:48:03     From  Terry Gross : I have an IL resident of theirs who is looking at placing his wife in our community (memory care) but says he can't do it now because if he would come to visit her, he would have to self quarantine each time he comes home for 14 days. We have no active Covid in our building and haven't had any since April. We have very strict guidelines in place as well. Is he correct?

12:49:09     From  Terry Gross : I'll email Lindsay directly about this. You don't have to ask her the question.

12:49:32     From  steve gurney : thanks terry that was my thought!

12:51:45     From  Lindsay Hutter   to   Terry Gross and all panelists : Terry feel free to reach out to me lhutter@goodwinhouse.org

12:52:03     From  Terry Gross : I will. Thank  you.

12:54:01     From  Brad Norris   to   All panelists : BRAVO to Goodwin House. Great work you're doing!!

12:55:08     From  steve gurney : https://www.goodwinhouse.org/blog/pay-it-forward-goodwin-house-shares-its-covid-19-playbook/

12:55:34     From  Terry Gross : This has been a great presentation. Thank you for your generosity in sharing.

12:55:34     From  Roslyn Cooley Prayer   to   All panelists : Thanks so much for today's resources and very informative presentation.

12:55:43     From  Catherine Narro : Thank you Lindsay & Dr. Gloria for sharing your playbook to help others!

12:56:08     From  Roslyn Cooley Prayer : Thanks so much for today's resources and very informative presentation.

12:57:00     From  Sue Maddox   to   All panelists : What a Positive approach to care excellent information Thank You, I love your Mom's phrase "Courage over Fear". Thank You Sue Maddox MSN RN CTO CM Nurse Private care

12:57:10     From  Barbara Sullivan : Thank you for the information!  Very informative.

12:57:49     From  ABIOLA BAJERE : Thank you so much Dr. Gloria, Lindsay and Mr. Gurney.  Nice Presentation.

12:58:06     From  Sue Maddox : What a Positive approach to care excellent information Thank You, I love your Mom's phrase "Courage over Fear". Thank You Sue Maddox MSN RN CTO CM Nurse Private care

12:58:08     From  Olive Freeman : From Olive....Thanks for such a much need info, and the willingness to share!!!


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