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Posted by Positive Aging Community on 11/06/2020

Empathy vs. IMpathy with National Council of Certified Dementia Practitioners

effectively communicating and caring for others versus caring for ourselves. What are the differences, who needs to know and why do we need to know? Empathy is essentially meeting others at their experience which impacts our communication beyond ourselves and what we want to communicate. Thus, empathy involves thinking about the listener and their needs. That includes our colleagues, coworkers, friends, family and the people we care for. Responses to our communication is often related to what we have said, what we have done or how we presented ourselves, even beyond the words we speak. IMpathy ™ is how we care for ourselves. Why do we need that care, who is in need of it and what does it entail? Tune in to find out. 

Phyllis Ayman is an expert Speech/Language Pathologist, Certified Dementia Practitioner, Trainer, Manager and holds a Certification in Montessori for Dementia, who has worked in approximately 45 skilled nursing/short-term rehabilitation facilities and has been a staunch advocate and outspoken proponent of the need for improved and more dignified quality of care for the over 1 million people who reside in the over 15,000 nursing homes in the US. Indeed, Our Elder Citizens, our valuable and precious resource, our wisdom keepers, are also our future selves. 

Chat Transcript

12:06:28     From  Mary Beth May   to   All panelists : Hi All-Happy Friday!

12:07:05     From  Jennifer Late : Hello, Jennifer Late from Lifecare Affordability Plan, jlate@seia.com

12:07:17     From  steve gurney : https://www.nccdp.org/

12:08:04     From  Susan Wranik : Hello everyone - happy Friday! 

Susan I. Wranik, speaker/educator and speech-language pathologist treating neurogenic speech, memory and swallowing issues related to Parkinson’s, ALS, the dementias, and will-to-live.  Speaker programs, staff training, family consultation. SpeakSkill LLC  www.speakskill.com; susan@speakskill.com  301 520 2332

SOS:  Here to Help™

Thank you, Steve, for another outstanding program!

12:08:45     From  Mark Asch : Hello All...Happy Friday! I am Mark Asch with Right At Home, a licensed home care agency providing caregivers to assist clients with non-medical home care in Montgomery County, Prince George's County and Baltimore in Maryland. email:  mark@rightathomemd.net   410-292-2405 Direct   301-255-0066 Office

12:09:15     From  Angela White : Yes good info. I'm certified CDP

12:09:26     From  Keisha Toussaint Mc Mayo : Good Afternoon..Happy Friday! Keisha Toussaint Mc Mayo

12:09:48     From  Keisha Toussaint Mc Mayo : Family Support Worker II

12:10:19     From  Deborah Dougherty : anyone participating today already certified with Lynns Group?

12:10:26     From  Keisha Toussaint Mc Mayo : Prince Georges Department of Social Service

12:11:08     From  Mary Chaput : Mary Chaput, Anne Arundel Co, MD Dept. of Aging & Disabilities; I am a CDP.

12:11:11     From  Rhonda Weinstein : Hello everyone!  Rhonda Weinstein, Geriatric Care Manager with Aging Network Services.

12:15:29     From  Queenieb Kemmerer : Happy Friday Everyone !!! Queenie Kemmerer Owner/Founder  Home Marketing Services for Seniors (HMSS) www.hmss-usa.com 703-476-2260 queenie@hmss-usa.com  HMSS helps seniors make a transition from their home to retirement communities. For FREE to the senior and to the retirement community. 

12:15:50     From  Isabelle Melesedhospital   to   All panelists : Greetings all, this is Isabelle Melese-d’Hospital, Ph.D.  Owner & Founder of Tournesol Services, LLC, a senior concierge and personal assistant company.  tournesolservices@gmail.com www.tournesolservices.com. 202-670-8507

12:16:28     From  Yvette Barnes : I’m actually both

12:16:30     From  Gloria Teasley : Hello everyone.  Social worker long-term care ombudsman, gloria.teasley@montgomerycountymd.gov

12:16:37     From  Laura Nichols   to   All panelists : You should have another category of advocate

12:18:07     From  Cathy Bryan : Good Afternoon!! So interesting how many people are all three.  Cathy Bryan RN, MSN, CNS

12:18:51     From  steve gurney : Make sure you request info from everbeat one of our November sponsors and you get some free N95 Masks! See https://www.grektek.com/homemonitoring/

12:18:58     From  Cathy Bryan : Perfect quote for this content.

12:22:38     From  Rochelle Hamilton : Happy November Everyone.  Rochelle Hamilton, Clinical Liaison for PsychoGeriatric Services.  Email:  pgsliaison@pgs-nhcare.com and mobile (301) 922-5769.  PGS has a comprehensive spectrum of services: psychiatric assessment, medication management, psychotherapy, staff training and much more.  I would be delighted to share PGS materials with you.

12:23:11     From  Cathy Bryan : That is touching. Thank you for sharing!!

12:24:43     From  Emily Fader : Emily Fader, Answers for the Aging program at Catholic Charities. 667-600-2100 efader@cc-md.org

12:26:12     From  steve gurney : Schedule for next weeks Caregiver Conference, we hope everyone can join - feel free to share with your clients, friends, contacts https://nvdcc.com/conference-schedule/

12:29:09     From  Meryl Schaffer   to   All panelists : Meryl Schaffer TLC Daily Money Mentor, LLC (301-260-7428(land line)  Meryl@TLCDailyMoneyMentor.com www.TLCDailyMoneyMentor.com  I take away the agony/frustration from those who cannot/will not take care of their day to day finances.  The one who really love me are the 50-60 year old children.  They know that mom & dad are being watched over.  Please remember that Meryl will keep you out of peril & Schaffer will keep your records safer.

12:30:37     From  Erin Pickrell   to   All panelists : Hi everyone! I'm Erin Pickrell with Griswold Home Care - erin.pickrell@griswoldhomecare.com / 301-949-3824

12:33:33     From  Ellen Pincus : Hello Ellen Pincus Cavalier Home Health. We are a 5⭐️ skilled agency in No VA and Top 3. 703-477-6252 epincus@cavalierhomehealth.com

12:33:48     From  Meryl Schaffer : Meryl Schaffer TLC Daily Money Mentor, LLC 301-260-7428 (land line) Meryl@TLCDailyMoneyMentor.com www.TLCDailyMoneyMentor.com.  I take away the agony & frustration from those who cannot/will not take care of their day to day finances.  The ones who love me are the 50-60 year old children.  They know that mom & dad are being watched over.  Please remember that Meryl will keep you out of peril & Schaffer will keep your records safer:):):)

12:35:18     From  Olive Freeman : Happy Friday Everyone, Olive Freeman, Senior Care Management Advocate 

12:36:20     From  Jennifer Brown : Hello - Jennifer Brown - Community Relations Manager - Seabury Care Management - Seabury Resources for Aging- jmbrown@seaburyresources.org - 

12:38:04     From  Susan Wranik : You know when someone is multi-tasking and not paying total attention to what you're saying even if you can't see them.  Just as you can "hear" a smile.

12:43:20     From  Adrienne Robinson : Sometimes self care means stepping away

12:43:22     From  Yvette Barnes : Some may feel guilt

12:43:24     From  Mary Beth May   to   All panelists : Like you’re taking care of yourself first and being selfish

12:43:30     From  Deb Merriner : self care seems selfish

12:43:31     From  Mark Asch : People perceive that self care is a selfish concept

12:43:31     From  Sharon Deboever   to   All panelists : we are taught that way

12:43:35     From  Ed MILLER   to   All panelists : others need more care

12:43:36     From  Bobbie Beharrie : we are too busy caring for others that we forget about ourselves

12:43:39     From  ardith Allison   to   All panelists : sounds self centered

12:43:42     From  Isabelle Melesedhospital   to   All panelists : Self Care takes time…MAKING TIME can be hard!

12:43:55     From  Ada Horsfall Lifematters   to   All panelists : People feel that if they do not provide the care, who will?

12:45:05     From  Ada Horsfall Lifematters   to   All panelists : Ada Horsfall - Director of Care Management. ahorsfall@lifemattersusa.com 301-615-0616.

12:45:57     From  Ada Horsfall Lifematters   to   All panelists : Providing Care Management and Friendly Visitor services in MD, DC & VA. 

12:46:06     From  Erin Pickrell : Hi everyone - happy Friday! I'm Erin Pickrell with Griswold Home Care - erin.pickrell@griswoldhomecare.com / 301-949-3824

12:52:25     From  Meryl Schaffer : I love this mantra.

12:54:20     From  Isabelle Melesedhospital   to   All panelists : Thank you so much for this presentation!!  Very helpful, both professionally and personally!

12:54:38     From  Sharon Deboever   to   All panelists : what a wonderful new perspective

12:56:03     From  Yvette Barnes : Great information and very helpful

12:57:01     From  Brigid Avery : This was quite informative!

12:57:09     From  steve gurney : www.phyllisaymanassociates.com

12:58:41     From  steve gurney : https://youtu.be/1Evwgu369Jw

12:59:03     From  steve gurney : https://brenebrown.com/videos/

12:59:31     From  Deb Merriner : Brene Brown is great! Her books, podcasts, YouTube videos.

12:59:34     From  Rochelle Hamilton : Very good presentation - I learned a lot.  Thank you.

12:59:36     From  steve gurney : https://www.youtube.com/watch?v=cDDWvj_q-o8

12:59:52     From  steve gurney : phyliss@phyllisaymanassociates.com

13:00:22     From  Deb Merriner : thanks for the great info! Deb Merriner, Buckley’s for Seniors, 793.390.0535

13:00:59     From  Renata Maslowski : Thank you. Wonderful talk and great resources.

13:01:05     From  Brigid Avery : Thanks a lot!!

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