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Posted by Positive Aging Community on 12/09/2021

Innovations in Urgent Care

A live & interactive discussion led by an Emergency Medicine Physician, Dr. Carlton Stadler, Medical Director - Eastern Region DispatchHealth to learn about the innovative new in-home urgent care offerings.

Questions Answered in this Discussion

  • Are there any hard stops when it comes to patient issues? For example if someone calls with shortness of breath or chest pain, do you have to tell them to call 911 or can patients dealing with these issues still utlize your services?
  • Please explain relationship to Medicare and other health payment systems
  • I put a question in chat.
  • What additional training is needed/required for nurses, PAs, etc. wanting to transition to this new career path?  Extra license required? How are personnel supervised? How is performance appraised?
  • Has Medicare refused to pay for any services provided
  • I came in a bit late.  Is this available in DC, or only VA?
  • Are there calls that are deemed too minor for service? Example -small cut that just requires cleaning and bandage but no stitches
  • Do you have to obtain consent before going out to see patient? What is your turnaround time between a patient calling with concern and visit from NP/PA?
  • How would a patient who is dehydrated and has a UTI be handled?  Many older adults would benefit from an IV fluid bag to keep them hydrated and to decrease the chances getting UTI's and keep them out of the hospital.  Is there a maintanance IV fluid program available? :)
  • Is there’s formal procedure to “sign up” for Dispatch services as a member. Is there any fee to join?
  • Is there a list of the other markets, states and cities that you serve all over the nation.  Thank you
  • Congratulation on creating a new model with old school principles.
  • Who do we call or what do we do if we want DispatchHealth to consider offering your services in our city, town or state. Thank you so much

Chat Transcript

12:06:56     From  Sara Yamamoto : Hello All, I'm Sara Yamamoto with Inwood House, Section 8 apartment community in Silver Spring, MD.

12:07:11     From  Steve Gurney - ProAging Sourcebook : Hi Charlene Neu NeuAgingSolutions.com amd Board Member Golf For All an

Adaptive and inclusive program 


12:26:51     From  Burke Dillon : Can you compare how this works for people who live alone vs those who live with someone who can help after the medical team leaves.

12:27:30     From  Lauren Elcesser   to   Hosts and panelists : Do you operate 7 days/week?

12:27:41     From  Mary Catharine Kolbert : The phone number to use to call for care in Nova is 571-348-4721, 8 am to 10 pm, every day, including holidays.

12:31:01     From  Kim Jones-Turner : How do you treat a kidney stone at home if it does not pass on it's own?  A family member had to have a non-invasive "surgery".

12:31:36     From  Burke Dillon : I meant after medical team LEAVES.  ie the person is then alone.

12:45:56     From  Kim Karlinchak : What if she needed IV fluids?

12:50:43     From  Steve Gurney - ProAging Sourcebook : Dr Carlton Stadler (Carlton.stadler@dispatchhealth.com)

Mary Catharine Kolbert (marycatharine.kolbert@dispatchhealth.com)

12:56:59     From  Mandy Gordon : So great. look forward to working with you guys!

12:57:36     From  Casandra Key   to   Hosts and panelists : Sorry I'm late, but I will definitely listen to the recording later!!

12:58:39     From  jerrick jones : yes that's what I wanted to ask because I live in Baltimore and service the Baltimore county area. I am a CHW

13:00:39     From  Cheryl Calvert : great presentation

13:00:44     From  Casandra Key   to   Hosts and panelists : Thank you!!

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