Posted by Guide to Retirement Living SourceBook on 12/01/2015
Sales Associate

Sales Associate

The Crossings at Falls Run
Fredericksburg, VA

Employment Type

Are you looking for an exciting opportunity with a growing company? The Crossings at Falls Run, a state-of-the-art senior living community that offers a full continuum of great lifestyle options, including Independent Living, Assisted Living, and Memory Care services is currently seeking a Sales Associate.

The Sales Associate position is responsible for representing the community to prospective residents and families. The Sales Associate manages the occupancy process from the time of first inquiry through the move-in process. The Sales Associate provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:
  • Manages the sales process from first inquiry to receipt of deposit, to eventual move-in.
  • Collaborates with the prospective resident, family members and key influences (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community.
  • Responsible for the professional handling of all incoming inquiries via telephone, email, or in person.
  • Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi).
  • Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate.
  • Utilize all sales resource tools as approved by Harmony Senior Services.
  • Fully understands and articulately communicates all aspects of documents related to residency, including required DSS admission documents, leases, etc.
  • Assists with all other marketing efforts as directed by the Sales and Marketing Director.
  • All other duties as assigned.
  • Two plus years' experience in comparable senior living marketing environment; education or experience in marketing, public relations, promotions or sales is desirable.
  • Must have a broad knowledge of the aging process and the needs of a senior population.
  • Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups.
  • Strong interpersonal skills are essential.
  • Must have the ability to work independently and be a self-motivator.
  • Must possess strong computer software skills, including Microsoft Office (Excel and Word).
  • Must have strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner
  • Ability and desire to establish relationships and connections with prospective residents and their families
  • Ability to analyze discovery data and develop “next-step” strategies for potential prospects
  • Ability to work a flexible schedule that includes some evenings and weekends
  • Must be able to walk long distances, lift, carry, and push up to 25lbs

As a Harmony Senior Services community, you can expect a caring, passionate, and professional staff committed to creating an active environment at The Crossings at Falls Run.

Contact Info:
Lorrie Newman

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