Posted by Guide to Retirement Living SourceBook on 09/16/2015

Executive Director / Administrator / Luxury AL

Spring Hills Cherry Hill
Cherry Hill, NJ

Employment Type

Position Summary : Supervises the overall day to day operation of the property to ensure the highest quality operation in accordance with Spring Hills, LLC standards and resident satisfaction. This position is responsible to supervise all property staff and reports to the Regional Executive Director or Vice President of Operations.

Essential Functions:
  • On site executive for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
  • Manage community budget and analyze financial statements, maintains budget accountability, anticipates and minimizes negative budget variances and deficits.
  • Provide daily hands-on leadership in setting and executing sales goals and initiatives based on the company’s sales program.
  • Oversee the recruiting, hiring, training, coaching, disciplining, and terminating of community associates in accordance with Spring Hills’ Human Resources Policy. Directly recruit, hire, train, and discipline managerial personnel.
  • Maintains all local, state, and federal licenses.
  • Ensure HR Policies and Procedures are followed.
  • Ensure competency levels are met and effectively executed by personnel.
  • Ensures that the building, grounds, and property are maintained at the highest standard of excellence through preventative maintenance systems and programs.
  • Plan, organize, implement, evaluate, and direct the communities programs and activities in accordance with company standards and State guidelines.
  • Ensure applicable guidelines are followed by associates, residents, visitors, and the general public.
  • Ensure that resident’s rights are well established and maintained at all times.
  • Review resident and associate complaints and grievances and make written reports of action taken. Discuss such actions with appropriate parties.
  • Maintain written policies and procedures and professional standards of practice that govern the operation of the community.
  • Consult with Department Heads concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services.
  • Participate in State and company surveys of the community, communicate results to staff and develop plan of corrections.
  • Maintain a strong liaison with families and residents.
  • Complete required operations reports in a timely manner.
  • Initiate and review resident contracts.
  • Leads the community’s strategic planning initiative to establish goals and objectives in response to corporate goals.
  • Ensure that adequate number of appropriately trained licensed professional, and non-licensed personnel are on duty at all times to meet the needs of the residents.
  • Maintain and ensure professional working relationship with community’s top 10 referral source, in order to maintain the influx of inquiries.
  • Maintain current competitive analysis for utilization when developing budgets and to maintain competitive edge.
  • Lead staff meetings to ensure that appropriate information sharing is provided on a continuous basis.
  • Conduct operation meetings with Department Heads on a regular basis.
  • Maintain a cohesive team environment among departments.
  • Ensure that all personnel who have access to protected health information receive appropriate and timely training of the community’s policies and procedures governing the management and control of such information.
  • Review accident/incident reports (e.g., falls, injuries of an unknown source, abuse, etc.). Monitor to determine the effectiveness of the community’s risk management program.
Non-Essential Functions:
  • Participate in the Manager On Duty program
  • Serve on various committees throughout the company.
  • Establish proper reporting protocol is established in your absence.
  • Maintain professional licensing requirements.
  • Maintain a good public relations image throughout the community-at-large.
  • Attend all required training, in-service, and staff meetings.
  • Assist in establishing and implementing a Resident/Group Council.
  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
  • Ensure that adequate supplies and equipment are on hand to meet the day-to-day operational needs of he community and residents.
  • Attend and participate in workshops, seminars, etc., to keep abreast of current data affecting senior living facilities, as well as to maintain a professional status.
  • Review and suggest revisions to community policy and procedures
  • Maintain a positive and professional demeanor toward residents, visitors, families, professionals, and co-workers.
  • Perform other duties as assigned.
Experience And Education:
Bachelor Degree from a 4 year College or University and 2 -3 years of related work experience; or two years college education and 5 plus years of related experience and/or training; or equivalent combination of education and experience. Valid and current State Certification/License. Training or experience in gerontology and/or hospitality is valuable.

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Cherry Hill, NJ

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