Posted by Guide to Retirement Living SourceBook on 10/08/2015

Inside Sales Representative

Right at Home
Annapolis/Rockville, MD

Employment Type

Right at Home is the largest worldwide provider of Private Duty homecare services. We offer a competitive salary and benefits package commensurate with our responsibility for caring for seniors needing additional assistance to remain independent in their own homes. Right at Home is the Right People doing the Right things the Right way for the Right reasons.

The suburban Maryland office of Right at Home is looking for a motivated, dedicated Inside Sales Representative to help maintain and enhance our explosive growth.

Job Summary
The primary goals of the Inside Sales Representative are to generate service inquiries and convert them into consultations or new customers and provide the highest level of customer service in accordance with company standards.

Essential Functions
  • Answer telephone using professional etiquette
  • Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads
  • Communicate features, benefits and advantages that relate to the identified needs of each potential client
  • Maintain a minimum 40% conversion ratio converting inquiries into consultations or new clients
  • Communicate effectively and persuasively with all callers
  • Greet visitors to office in a friendly and professional manner
  • Document all service inquiry activity and enter data into designated software system according to standards
  • Schedule consultations for potential clients with Community Liaisons
  • Make contact via phone calls, letters, and emails to current and potential referral sources inquiring about potential clients
  • Contact physician offices of new clients with summary of services provided
  • Establish relationships with community referral sources such as churches, senior centers, etc. as directed by Community Liaisons
  • Follow up on non-converted clients by adhering to established follow-up procedures
Additional (non-essential) Functions
  • Make outbound calls to prospective caregivers, schedule caregiver interviews, and contacts clients regarding changes to service.
  • Perform clerical duties such as making copies, sending facsimiles, assembling manuals, mailing materials.
  • Perform other duties as assigned.

Education, Experience, Knowledge, Skills, Abilities and Availability
High school diploma or equivalent.
Minimum two years in customer service environment preferred.
Inside sales experience using consultative techniques preferred.
Computer experience with data entry, word processing and Microsoft Windows® based software.
Ability to clearly communicate with prospective clients and staff via telephone, email, and in person.
Demonstrate excellent perceptive listening skills, recording information in written format.
Read, write, clearly speak, and understand English.
Good organizational skills and ability to properly prioritize and multi-task.
Ability to work autonomously making sound judgment while following standards and guidelines.
Available Monday through Friday 8 AM to 5 PM and occasional evenings and weekends for on-call duties.

Working Conditions/Environment
Office environment. Also required to travel to potential clients, other local offices and community events.

Salary and Benefits
Salary range starts at $35,000, increasing with relevant experience and education. Benefits include, but are not limited to: 401k, health insurance, paid time off. This position is also eligible for incentive compensation.

Interested applicants should apply with Esther Fosu by emailing her a resume' and cover letter to

Contact Info
Esther Fosu

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