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Posted by Positive Aging Community on 01/31/2024

Listening to Patients to Transform Health Care with Dr. Adrienne Mims


A live & interactive discussion with a Geriatric Physician and Health Care Quality Expert who will share the importance of engaging patient voice to improve healthcare quality. Learn how listening to patient voices can help us create a healthcare system that reflects patients needs.

Discussion topics include: 

  • Understanding Patient Settings and Preferences 
  • How we communicate with Patients and Include them Conversations 
  • Advance Care Planning 
  • Designing Systems of Care 
  • Much More 

Dr. Adrienne Mims MD MPH FAAFP AGSF Chief Medical Officer at Rainmakers Strategic Solutions

Chat Transcript

12:03:17     From Deborah Kovach  to  Hosts and panelists : Please mention PFCC (Patient Family/Centered Council) with John’s Hopkins Medicine…very active to improve family/centered care in hospitals.

12:04:18     From Deborah Kovach  to  Hosts and panelists : The role of PFCC is to enhance the patient & family voice in healthcare.

12:07:48     From Nancy Piness : Greetings from DC…Nancy Piness, Elder Advocate

12:08:56     From Vicki Stearn  to  Hosts and panelists : Greetings from Bethesda. I’m the co-lead of Johns Hopkins Patient and Family Advisory Council Colaborative. I’m so looking forward to your presentation. Thank you.

12:09:52     From Erin Moore : What a wonderful background and worthy cause! This patient advocate values partners like you  ?

12:11:37     From Jean Ivory : Wow, I am a native Washingtonian. I am very familiar with the Shrimp Boat area. I am from the Anacostia area. I retired from a Gastrointerology Practice.

12:12:32     From Jean Ivory : I am so proud of you Dr. Mims!!!

12:15:29     From Deborah Kovach  to  Hosts and panelists : Are Drs in “boutique practices “ more apt to give patient centered care than larger medical practices?

12:16:06     From Nancy Piness : Excellent, timely topic… Dr. Mims’ background is fascinating…

12:17:07     From Bonnie Elliott  to  Hosts and panelists : Absolutely!! At CarePatrol, our first question is - “tell me about your Mom, Dad, wife, brother, etc. “

12:17:24     From Steve Gurney - ProAging Community : From Bonnie Elliott to All Panelists 12:17 PM

Absolutely!! At CarePatrol, our first question is - “tell me about your Mom, Dad, wife, brother, etc. “

12:17:39     From Steve Gurney - ProAging Community : From Deborah Kovach to All Panelists 12:15 PM

Are Drs in “boutique practices “ more apt to give patient centered care than larger medical practices?

12:18:41     From Noelie Angevine : Where is CarePatrol?

12:19:35     From Josefina Batton  to  Hosts and panelists : Hi from the Person and Family Engagement Network. Amazing solutions based strategies to listen to the Voice of The Patient.

12:19:45     From Steve Gurney - ProAging Community : Teach-back method - The teach-back method, also called the "show-me" method, is a communication confirmation method used by healthcare providers to confirm whether a patient (or care takers) understands what is being explained to them. If a patient understands, they are able to "teach-back" the information accurately. This is a communication method intended to improve health literacy. https://en.wikipedia.org/wiki/Teach-back_method

12:19:50     From Bonnie Elliott  to  Hosts and panelists : CarePatrol is nationwide. I own the local office in MD/NOVA

12:20:04     From Steve Gurney - ProAging Community : From Bonnie Elliott to All Panelists 12:19 PM

CarePatrol is nationwide. I own the local office in MD/NOVA

12:20:58     From paula david : My dad was diagnosed at hospital discharge as having cog deficit because the doc wasn't patient enough to speak loud enough and wait for him to process the question before responding. He was sent to a terrible skilled nursing facility instead of going home to be cared for by family. Luckily he was finally sent to hospital for bad lab results and then next time was released to home and is doing very well now.

12:21:43     From Vicki Stearn : I use the teach back method ON my doctors … what did you hear me say?

12:22:16     From paula david : I use teach back with my dad as I am with dad at appts

12:22:17     From Erin Moore : I love that - doctors using it with patients, but also patients using it with their doctors!!

12:22:30     From Noelie Angevine : Is CarePatrol similar the the Aging Well organization?

12:23:15     From Deborah Kovach  to  Hosts and panelists : Ask your local hospital if they have a PFCC & you can get involved!

12:23:30     From Steve Gurney - ProAging Community : Ask Me 3: Good Questions for Your Good Health https://www.ihi.org/resources/tools/ask-me-3-good-questions-your-good-health

12:25:20     From Bonnie Elliott : www.carepatrol.com/advisors/bonnie-elliott/  We offer a free service that helps families/seniors find safe quality care and resources.

12:25:30     From Steve Gurney - ProAging Community : Our end of life discussions are at this link https://www.retirementlivingsourcebook.com/videos?q=end%20of%20life

12:26:07     From Steve Gurney - ProAging Community : The Conversation Project is an initiative of the Institute for Healthcare Improvement, a not-for-profit organization that is a leader in health and health care improvement worldwide. https://theconversationproject.org/

12:27:03     From dixcy bosley  to  Hosts and panelists : Go wish card game

12:27:44     From Steve Gurney - ProAging Community : Our Go-Wish cards receive rave reviews, and are sought after by organizations in multiple countries. Now Coda partners globally to support GoWish for multiple languages and cultures – useable for all life stages.

See the full selection of English and Spanish cards to purchase on this site below, as well as links to partner sites for additional language versions. https://codaalliance.org/go-wish/

12:28:38     From Erin Moore : Wonderful conversation, I’m sorry I have to leave early. I will definitely watch the recording! Thanks for all that you do Dr. Mims!

12:35:46     From Steve Gurney - ProAging Community : From Deborah Kovach to All Panelists 12:04 PM

Please mention PFCC (Patient Family/Centered Council) with John’s Hopkins Medicine…very active to improve family/centered care in hospitals.

The role of PFCC is to enhance the patient & family voice in healthcare.

12:35:54     From Vicki Stearn : Hi, JHM has Patient and Family Advisory Councils in all of its hospitals and something similar in its other offices.

12:36:19     From Noelie Angevine : My hospital provided no counsel or guidance when I left after three emergency visits with heart problems.

12:36:30     From Noelie Angevine : Adventist

12:36:46     From Vicki Stearn : I’m on the Suburban PFAC and co-lead of the JHM system- wide version.

12:39:05     From Steve Gurney - ProAging Community : Welcome to the CMS Person and Family Engagement Network https://pfenetwork.org/

12:46:46     From Vicki Stearn : Thank you, thank you very much. I’m sorry I must leave. Wonderful conversation.

12:47:40     From Virginia Keim  to  Hosts and panelists : Medicare requirement for Wellness Visit every 2 yers was confusing to me as a patient.  I see a Nurse Practitioner

12:50:30     From Noelie Angevine : What are those questions?

12:51:36     From Deborah Kovach  to  Hosts and panelists : Are the social needs questions just asked for Medicare patients?

12:51:40     From Steve Gurney - ProAging Community : The Medicare Learning Network® https://www.cms.gov/training-education/medicare-learning-network/resources-training

12:54:07     From Virginia Keim  to  Hosts and panelists : Thank you Dr. Mims

12:56:00     From Steve Gurney - ProAging Community : Value-Based Care https://www.cms.gov/priorities/innovation/key-concepts/value-based-care#:~:text=Value%2Dbased%20care%20is%20a,what%20an%20individual%20values%20most.

12:56:30     From Noelie Angevine : I've been trying to find our how to get Care Coordination.

12:57:40     From dixcy bosley  to  Hosts and panelists : We need docs like you in clinical practice .

12:57:52     From Elisabeth Green : Take the profit motive out of healthcare "If the motive here is profit, we don't get out of here alive." https://rumble.com/v40bxdd-december-8-2023.html

Dr. Jill Stein has a way to do that as a Harvard-educated, board-certified physician in Massachusetts with a five-star rating on https://health.usnews.com/doctors/jill-stein-704710

12:57:58     From Steve Gurney - ProAging Community : Accountable Care and Accountable Care Organizations https://www.cms.gov/priorities/innovation/key-concepts/accountable-care-and-accountable-care-organizations#:~:text=Accountable%20Care%20Organizations%20(ACOs)%3A,health%20outcomes%2C%20and%20manage%20costs.

12:58:55     From dixcy bosley  to  Hosts and panelists : Our patients care how much we know when they know how much we care.

12:59:01     From paula david : Awesome discussion today; thank you Dr, Mims and Steve

12:59:23     From Sandra Layman : Thank you! Excellent.

12:59:26     From Sharron DuBose : Thank you, Excellent Discussion!


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