Tech Support for Older Adults? Ryan Greene with Go Go Quincy

According to the Pew Research Center, three-quarters of those 65 and older regularly use computers, tablets and smart phones. But that doesn’t mean their technology lives are easy! 

A live and interactive discussion with the team from an innovative platform started at Columbia University designed to make technology accessible for everyone! Go Go Quincy is a learning and computer help hotline offering immediate aid with email, websites, printers & more.

Contact Ryan Greene at RG@gogoquincy.com

SPECIAL OFFER FOR POSITIVE AGING COMMUNITY! Use the code PROAGING Just Call 208.557.8466 or https://www.gogoquincy.com/ to unlock 20 minutes of free support each month to any attendees and their networks/communities (this extends the typical 14 minutes without a partner code). No Credit Card is needed.

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Questions Asked

• I would like information about using One Drive.
• Are you equipped to help callers who are struggling with confusion/dementia as well as tech, or is that outside of what you’ve found you can address?
• What is best I cloud storage solution for photo & document storage ?
• Please talk about the companies who do not provide phone numbers and do not make it possible to talk with them and or communicate with them by phone. This makes us very uncomfortable. And sometimes younger family members do not seem to understand importance of telephone communication. Thank you so much.
• What languages, other than English, can you all handle?
• Are there computers that are better desined for seniors, e.g., Computers for Seniors?
• What is that Uber number for grandparents to call?
• How do I sign up for the free service.?
• Recommend the best "Smartphone with Fall Detection."
• I answered a call during webinar, was logged out, took me a few minutes to,figure out how to get back to the webinar. Solution please, thanks
• Could you help a stroke survivor who has aphasia set up a Zoom account?  She can talk and understand --but not as easily or quickly or completely.  She lives alone.  Or could she learn how to use Zoom through another source?  Her funds are limited.

Chat Transcript

12:07:33     From  Linda Igoe   to   Hosts and panelists : Where can I go to get assistance regarding a Facebook hack?

12:11:46     From  Steve Gurney - ProAging Community : Tech Support for Adults 55 Plus

Speak with a live person immediately

Personalized assistance available every day of the year https://www.gogoquincy.com/

12:13:51     From  SUMAN Nayyar   to   Hosts and panelists : What is the storage solution? Apple iCloud or other?

12:14:19     From  Steve Gurney - ProAging Community : https://www.getsetup.io/

12:14:21     From  Steve Gurney - ProAging Community : https://seniorplanet.org/

12:14:24     From  Joan Green : Greetings everyone!! I’m offering a free webinar on Wed Jan 9th all about resources to help seniors learn tech. I’m thrilled to welcome 5 expert panelists who will showcase unique resources focused on helping seniors learn about tech. Go to www.theymaynotknow.com to register. Earlier this week Ryan and I met on Zoom. I was so impressed! I’m a speech pathologist and assistive tech specialist. Feel free to go to www.innovativespeech.com to pick a time for me to call you for a free 15 min call.

12:14:32     From  Steve Gurney - ProAging Community : https://cyberseniors.org/

12:14:46     From  Steve Gurney - ProAging Community : https://www.teeniors.com/

12:15:37     From  Ceceile Richter   to   Hosts and panelists : is quincy free

12:16:52     From  Steve Gurney - ProAging Community : SPECIAL OFFER FOR POSITIVE AGING COMMUNITY! Use the code PROAGING at https://www.gogoquincy.com/ to unlock 20 minutes of free support each month to any attendees and their networks/communities (this extends the typical 14 minutes without a partner code). No Credit Card is needed.

12:17:37     From  Tom Williams   to   Hosts and panelists : Donyounalaonsupport iPhone and android phone “how to”s

12:19:12     From  Beverly Bugos PhD   to   Hosts and panelists : We need android help, not apple.

12:22:56     From  Cedar Dvorin : I often get emails "from" paypal stating that my order payment went through. Everything about the email looks legit.  I go to paypal & check my account to make sure no payment was made & forward the email to paypal.

12:30:31     From  Ceceile Richter   to   Hosts and panelists : you recommend getsetup.io.  What is .io?

12:32:08     From  Ruth DeHart   to   Hosts and panelists : Are you prepared to work with low vision cleints

12:34:09     From  Steve Gurney - ProAging Community : A great resource for low vision resources:

Sean Curry

Prevention of Blindness Society

scurry@youreyes.org

202-234-1010 ext.233

12:34:38     From  Joan Green : All senior care communities need tech support as well as training for residents. Seniors aging in place need help too!I’ve created an Eldertech Advisor and Teacher Networking Group and course. If you want to join a zoom session to learn more about updating your tech skills to help boomers and older adults- contact me at Joan@innovativespeech.com.

12:34:48     From  Sean Curry : Thank you, Steve!

12:36:03     From  Steve Gurney - ProAging Community : What To Do With All Those DIGITAL Photos? https://www.retirementlivingsourcebook.com/events/what-to-do-with-all-those-digital-photos

12:39:12     From  Steve Gurney - ProAging Community : https://gogograndparent.com/

12:40:02     From  Judith Probber : go go grandparents is expensive. plus it is hard for me to communicate with them because the representatives are not U

12:40:26     From  Judith Probber : not US based.

12:42:20     From  David Hunter : The easiest full-featured computer (desktop or laptop) for seniors -- with US-based technical support? Te;ikin! www.telikin.com

12:42:53     From  Steve Gurney - ProAging Community : GrandPad creates connections by being the simplest, safest, and smartest way to connect seniors with loved ones. https://www.grandpad.net/

12:43:33     From  Gabriel Goldberg   to   Hosts and panelists : Windows/Mac/Linux? Mobile devices iPad/iPhone/Android?

12:43:49     From  lois burke   to   Hosts and panelists : How do I sign up for free service?

12:44:31     From  Steve Gurney - ProAging Community : SPECIAL OFFER FOR POSITIVE AGING COMMUNITY! Use the code PROAGING Just Call 208.557.8466 or https://www.gogoquincy.com/ to unlock 20 minutes of free support each month to any attendees and their networks/communities (this extends the typical 14 minutes without a partner code). No Credit Card is needed.

12:45:30     From  Walter Gawlak : Could a user call for help using a website or app? (thinking my 65-75 y.o. parents who aren’t tech savvy). Thanks!

12:49:14     From  Walter Gawlak : The personal contact is awesome. Thank you. I will mention this to them for sure.

12:50:03     From  Sandra Layman   to   Hosts and panelists : Thank you for all the info. Any reason you disabled the "Save chat" function for this meeting?

12:50:33     From  Judith Probber : how can I save this chat?

12:52:48     From  Steve Gurney - ProAging Community   to   Joan Green and all panelists : Steve, for Joan Green, they wrote Jan for zoom webinar, please ask what month did she mean for training. Thank you so much.

12:53:23     From  lois burke   to   Hosts and panelists : Do you actually take over my computer to address issue or just instruct me what to do?

12:54:27     From  Tom Williams   to   Hosts and panelists : How to contact Ryan by email?

12:54:41     From  Mary Goettelmann : Is Dementia Man available to view on the internet

12:54:43     From  Joan Green   to   Hosts and panelists : Oops. The webinar is next week. Aug 9th. Registration is at theymaynotknow .com. I’m on my phone so sorry for errors. I’m much better on my computer. Oh well

12:55:53     From  Joan Green : Sorry for error in prior chat message. The webinar is on Aug. 9th- next Wed. Go to www.theymaynotknow.com for info

12:56:34     From  Steve Gurney - ProAging Community : RG@gogoquincy.com

12:56:59     From  Steve Gurney - ProAging Community : Dementia Man, An Existential Journey is the autobiographical story of a man who faces his diagnosis of Alzheimer’s disease by actor and playwright Samuel A. Simon. https://www.dementiaman.com/

12:59:53     From  Laura Wagner thibodeaux   to   Hosts and panelists : Are you going to talk at all about what Columbia University is doing that was mentioned in the promo to this zoom mtg.?

13:02:51     From  Jack Calman : Thank you Steve and Ryan. Very helpful.

13:03:04     From  Ruth DeHart   to   Hosts and panelists : Thank you Ryan, such a great presentation. I have a low vision client that could use your service.

13:03:05     From  Cedar Dvorin : Thank you for this